Shipping & Returns
Shipping Policy
Thank you for choosing Shock Collars HQ Australia. We're committed to ensuring our customers benefit from clear, affordable shipping rates. For all domestic deliveries within Australia, we are proud to offer free nation-wide shipping, enhancing the value and convenience of shopping with Shock Collars HQ Australia.
This comes with tracking on every order, ensuring peace of mind and transparency.
We're a multi-vendor platform, regarding shipping times, items dispatched from our vendors warehouse typically reach our customers within 3 to 9 working days.
However, remote/rural areas can extend delivery times to anywhere between 3 to 12 working days.
While we primarily ship within Australia, encompassing both regional and rural areas, it's crucial to note that our shipping policy may be updated from time to time.
We will duly inform our customers of any changes. Additionally, should the cost of shipping exceed our standard rates, we do reserve the right to make necessary adjustments.
Your questions and concerns matter to us. If you need any further information or clarification on our shipping policy, our dedicated customer service team at Shock Collars HQ Australia is always at the ready to guide you.
Return & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at au.ecollars@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective.
If you need to exchange it for the same item, send us an email at au.ecollars@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.